Our story
Read about what helped us to start the company.
North Highland Publishing The True North
Our author services
Let us help you to edit and present your book professionally.
Help
Below you will find the answer to almost every conceivable question you could ask about downloading, viewing, clicking links, and printing the eBook.
Before emailing for technical support - there is a 99% chance the answer to your question is found below.
- Downloading the eBook
- Opening the eBook
- Free eBook Readers
- Printing the eBook
- I downloaded a copy of the eBook but now *I can't find it* on my computer - what do I do?
- What will my credit card charges say?
- Is there a "Hard Copy"?
- The links in the eBook won't work.
- I can't print the book / it stops printing at a certain page.
Common Questions / Issues
1. Downloading the eBook
You should have been taken immediately to a download page where you could download your book(s).
If not, here is the link to download the book.
Make sure you save the files (by following the instructions on the download page) to your hard drive in a place you can find them before you do anything else.
You should save the file to your "desktop" so you can find it easily and quickly once you have finished downloading.
Unless you change the name of the eBook file you downloaded, it is named (xxxxxx) -- this is important to know if you have a problem finding the file later.
2. Opening the eBook
Once you have downloaded the eBook to your computer's desktop (or whatever folder you saved it in) then simply double click the file and it should open in Adobe Acrobat Reader.
If it does not open automatically in Adobe Acrobat Reader -- then open Adobe Acrobat Reader by clicking "Start" >> "Programs" >> "Adobe Acrobat" >> "Acrobat Reader"
Once you open the Adobe Acrobat Reader program click "File" >> "Open" >> then (if you save the file to your desktop) go to your desktop and open the file.
This should open the eBook file in your Adobe Acrobat Reader.
3. Downloading & Using Adobe Acrobat Reader
If you need Adobe Acrobat Reader (or if you need to upgrade) you can download the FREE Reader software / upgrade by clickign the button below.
You can get the latest version of Adobe Acrobat Reader FREE.
Adobe Acrobat Reader comes with an extensive "Help" file. If you have questions about how to operate the program, please open the Adobe Acrobat Reader program, click "Help" and make the appropriate selection.
Text for Adobe Digital Editios here.
4. Printing the eBook
Open Adobe Acrobat Reader by clicking "Start" >> "Programs" >> "Adobe Acrobat" >> "Acrobat Reader"
Once you open the Adobe Acrobat Reader program click "File" >> "Open" >> then (if you save the file to your desktop) go to your desktop and open the file that you have saved the eBook.
Then click "File" >> "Print"
Common Issues
5. I downloaded a copy of the eBook but now I can't find it on my computer - what do I do?
When you originally downloaded the files you should have saved the eBook files to your "desktop".
If you did not, and if you cannot find them, the easiest thing to do is a search for them.
Click the Windows "Start" button >> then click "Search" >> then click "For Files or Folders". Where it says "Search for files or folders named:" type in the name of the eBook. Make sure it says "Look in: 'Local Hard Drives'" on the pull down menu right below.
Click "Search Now"
Double click the file in the search results and the file should open in Adobe Acrobat Reader.
If it does not open automatically - make a note of where the file is located -- then follow the instructions in question 2 above.
6. What will my credit card charges say?
Your credit card charges will reflect "NHP eBooks" - they will NOT say the title of the EBook so please make a mental note of this so when your credit card statement arrives you won't have a question.
7. Is there a "Hard Copy"?
There may be. Please see the notes beside each product in the eBook store.
8. The links in the eBook won't work.
If you click the "web" links in the eBook (blue underlined links) and they don't take you to a web page -- Make sure your computer is online and connected to the web.
If you get an error that says something to the effect that no web browser is configured to work with Adobe Acrobat Reader then try this:
In Adobe Acrobat Reader go to "File" then "Preferences" then "Web Link" and choose your browser in the WWW Browser Application.
You will need to find the .exe file for the browser by clicking the "browse" button.
Your browser .exe file (usually either NetScape or Internet Explorer) can sometimes be found in your "Program Files" folder.
Any more tech support on this issue should come from Adobe or your computer seller, (or AOL if you use them) since we cannot be sure where to tell you to look on your hard drive for your browser's .exe file.
This should solve the problem of being able to click directly on the links and have them take you to the web.
9. I can't print the book / it stops printing at a certain page.
Two things we can offer with what is most likely your computer acting up rather than the eBook file.
1. Try restarting your computer and printer.
If that doesn't work....
2. When you have the eBook open in Acrobat - go to File, Click Print, then down in the middle where it says "Print Range" fill in Pages from with about 20 or 30 pages (example 45-75).
Try printing the book out chapter by chapter.
If none of these answer your specific question, then please email us at
enquiries@northhighlandpublishing.com
We will respond as quickly as possible.